2025 Fibre and Copper broadband price changes
In this article
Why are your broadband prices going up?
We know price increases can be hard, and we do our best to keep them to a minimum. Like other broadband providers, a key component of our costs includes charges we pay to Chorus and local fibre companies to connect to the fibre network, which increase every year. To continue keeping you connected to the stuff you love, we need to adjust prices.
Does the price increase apply to all broadband plans?
The increase applies to all our Fibre and Copper broadband plans. The change does not apply to our Fibre Starter, Wireless and Hyperfibre Broadband plans.
I’m on a fixed-term plan. Does the price change apply to me?
Yes, the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, price changes can be made with 30 days’ notice. If you need to change plan or cancel let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and we won’t charge you any early termination fees – but we really hope you’ll stick around!
Can I change to another broadband plan?
Depending on how much data you use, the size of your household, and what you use your broadband for, you may be able to change to Wireless Broadband without paying an early termination fee if it’s available at your address.
You’ll find our latest Wireless Broadband plans here. To change to another plan, you can either do it online or get in touch.
You can learn about the different kinds of broadband here.
If I don’t want to pay more, can I cancel my plan?
We’d be sad to see you go, but if you decide that you want to cancel your broadband plan because of the increase, let us know within 30 days of being notified about the change by giving us a call on 0800 022 022 and we won’t charge you any early termination fees – but we really hope you’ll stick around! If your modem is rented from us, you’ll still need to return it or charges may apply. Jump online to find out how to cancel your plan.
Will my Pay Monthly, Super Gold, or power bundle discount change?
No. There are no changes to the existing Pay Monthly, Super Gold, or power bundle discounts. Any existing Super Gold, Pay Monthly, or power bundle discounts you are getting will continue to apply.
Do I need to make any changes to my automatic bill payment?
If you have a direct debit or credit card payment method set up on your account, then there’s nothing you need to do. We’ll make the change on our end.
If you have an automatic payment set up with your bank, you’ll need to update the payment amount before the date shown on the email when we notified you of the change.
